Our FEST stores are open! Read more information about our COVID-19 measures here.
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Home /
Covid-19 Update
Home /
Covid-19 Update

Covid-19 Update

At FEST, we always look on the bright side – in all we do – and stay positive when things get difficult. This mindset enables us to continue to offer you the best service possible, even in times of Corona.  FEST stores

Our FEST brand stores will stay open during regular opening hours. The health and safety of our customers and staff are very important to us. To prevent the virus from spreading, we follow all guidelines provided by the government.

We kindly ask you to:

  • keep 1.5 meters distance at all times.

  • wear a face mask (available inside if needed).

  • disinfect your hands upon entering the store.

  • to shop online if you are not feeling well.

Let's stay safe together. Thank you!

Free digital interior advice

Not able to leave the house? Let us help you out! Our interior designer can advice you by email or video call. Let her help you redecorate your living room and find the right furniture or home décor items. Why do not use this home time to take your interior to the next level? Click here to set an appointment. Free of charge!

Free virtual sales assistance Our virtual doors are always open. How about some virtual sales assistance from the comfort of your own couch? Sounds like a plan? Book your personal virtual shopping spree here. No worries, it’s for free.

Here’s how it works: book a date and time, shortly after you’ll receive an email invitation with a link with which you can make a video call with our sales associate. Let us take you on a tour through the store and ask us anything. Saw something you like? Tell us and we’ll make sure the items come your way asap. Got you, but really!

Free swatches Choosing your favourite fabric can be hard. To help you pick the right one, we're happy to ship up to five free samples. Choose them here. All lead-times extended by 2 weeks

At the moment, the effects of the pandemic on our supply chain are very limited. Our factories and freight forwarders have taken all possible measures. However, on government orders, all people with cold symptoms need to stay at home. For that reason, our suppliers are slightly understaffed. This extends our lead-times by 2 weeks. Shipments

All delivery companies are extremely busy at the moment - so it will take longer than usual for your order to arrive.

Home décor shipments:

  • It will take around 6 working days extra for your package to arrive. 

Furniture shipments:

  • The Netherlands & Belgium: JP Haarlem continues their full-service delivery service but we kindly ask you to keep 2 meters distance at all times. 

  • Switzerland, Austria, Italy, France, Spain, Portugal, UK, Scotland, Ireland: until further notice, we can not deliver to these countries due to the complete lockdown. 

  • Other EU countries: basic delivery is still possible, delays in lead-time may occur.

  • Other countries: contact sales@festamsterdam.com for current information.

Office staff will be working from home Our team is working from home and is available through email and regular phone numbers. If you have any questions, please do not hesitate to contact us.

Contact

+31 20 261 51 60

service@festamsterdam.com

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