FAQ

Is it possible to protect your furniture against stains?
You can choose to treat your fabric furniture with the Protection by Protexx Textile Protector. Dirt and spilled liquids often quickly penetrate fabric fibres, making them difficult to remove. With the included spray, you can easily apply the treatment yourself at home. It makes the fabric more resistant to stains and easier to clean. This treatment comes with a 5-year warranty, which means that any common stains* will be professionally cleaned at your home if needed.
*For stains caused by human bodily fluids, other mammals, food and drinks.

I have treated my furniture with Protection (from Protexx), but I still have a stain on my furniture. What can I do?
In this case, please contact our partner Oranje Concepts within 48 hours at +31(0)88 111 0550 or customercare@oranjeservicecloud.com, or make a direct report here. Afterward, Oranje Concepts will get in touch with you as soon as possible, and if necessary, they will come to your home to clean the stain.

I've chosen Protection (from Protexx) for my furniture, what are the costs?
The price of Protection (from Protexx) depends on the size of the furniture and will be calculated in the shopping cart. For example, a dining chair costs €25 per seat, while a sofa or armchair costs €50 per seat.

Will the upholstery on your sofas remain so sleek? 
Just like with a new pair of jeans, the fabric on the sofas may stretch slightly with use. Some creasing is unavoidable. Additionally, the padding of the sofa may lose some volume; this is also a natural property of the sofa. You can minimize this by regularly plumping the cushions.

I've found a beautiful fabric. If I order a piece of furniture with that upholstery, will it look exactly like the photo?
The colour of a fabric can appear slightly different on a screen than in reality. If you have doubts, we recommend visiting the store to view the fabric in person or ordering a fabric sample.

I want to request fabric samples. How can I do this? 
You can request up to 5 free fabric samples to review at home. Click here to order your samples.

How can I best maintain the fabric of my new piece of furniture?
For advice on maintaining your FEST furniture, we recommend reading our Care Guide. It provides the right tips to keep your fabric looking beautiful for as long as possible.

Can I have my FEST furniture reupholstered by you?
We do not offer reupholstering services or loose covers for our furniture.

Which sofas are modular, and how do they work?
Almost all our sofas are modular, except for the Regular, Natural, Huf, and Sinclair sofas. Our modular sofas come with connectors between the elements. These connectors can be easily attached to each other, securing the elements together. This gives you the freedom to customise the sofa configuration to meet your needs and living space. It's also possible to place the elements separately. If you need assistance in assembling your ideal sofa, we're here to help. You can visit one of our stores or schedule an interior advice session on our website.

I have my eye on a FEST table; can the length be customised?
Unfortunately, the table dimensions are fixed. The length cannot be adjusted. We offer the table in the available sizes as listed on our website.

I want to purchase a FEST piece of furniture, but how do I know if it will fit through my front door?
To determine in advance whether your new furniture will fit through your front door and in its intended space, we recommend consulting The Perfect Fit Guide, which provides detailed instructions on measuring your door frame and living space.

Do you have maintenance advice for your sofas?
For advice on maintaining FEST sofas, we recommend reading our Care Guide. It contains the right tips to keep your sofa looking beautiful for as long as possible.

Do you have maintenance advice for your table tops?
For advice on maintaining FEST table tops, we recommend reading our Care Guide. It contains the right tips to keep your tabletop looking beautiful for as long as possible.

Do you have maintenance advice for your rugs and throws?
For advice on maintaining FEST rugs and throws, we recommend reading our Care Guide. It contains the right tips to keep your rug or throw looking beautiful for as long as possible.

Is a home accessory always in stock in FEST shops and can I reserve an item? 
There is always a chance that an item is out of stock. To ensure an item is in stock before you come, you can always call the shop near you. Please note that we (unfortunately) cannot reserve items for you.

The item I want to buy is sold out in the shop, will it come back in stock? 
We advise you to contact us at service@festamsterdam.com, so we can inform you about the availability of the item.

How do I find out which furniture is in the FEST shops?
All our shops display the widest possible selection of showroom models, with various fabric and colour options. So you can get an idea of what fabrics look like for your sofa, and the best part: test the comfort. If you want to make sure you can see and test a specific piece of furniture when you visit the shop, we recommend calling the FEST shop of your choice in advance. Then we can inform you about availability before you visit.

I see that you offer various shopping services, where and how can I make use of them?
Choosing new furniture can sometimes be quite a challenge, so we are happy to help you with the following services: 

Free fabric samples -  It is not always easy to decide whether a fabric suits your interior based on an online image or showroom model in the shop. That is why we offer to order up to 5 fabric swatches to try at home (NL & BE) and only pay €1.99 shipping costs.

Free interior advice - Our Interior Design Specialists give free, no-obligation interior advice. In store or online - whichever suits you best. Make an appointment here. Of course, you can also drop by one of our shops. We are always ready to give you advice. Make an appointment here.

Mini Cinema - Come and try out your favourite sofa(s) in our mini cinema*, where we provide snacks, drinks and a good Cinetree film. All that's left for you to do is chill out. Make an appointment here. 

*Only available in our shop in Amsterdam.

I'm looking for new furniture and see that you also offer interior advice, what exactly does this entail? 
That's right, we are happy to help you put together your perfect interior. Decorating your home is fun, but can also be tricky. Which sofa is child-, cat- and partner-proof? And how do you give that tiny living room the spaciousness of a ballroom? A piece of cake for our Interior Design Specialists, who will be happy to provide you with free interior design advice.

How does it work?

Step 1: Make an appointment 
Click here to book an interior design consultation in one of our shops or via video call.

Step 2: Get ready 
Collect whatever comes in handy for the session (from photos, floor plans and measurements to mood boards and FEST favourites; everything is welcome). In our interior quiz, we'll ask you some questions beforehand and you can upload everything.

Step 3: Get advice
In 45 minutes, you’ll receive detailed advice on which products (and in which versions) are most suitable for your specific living situation and wishes, help with any stumbling blocks and answers to all your questions on colours and materials. Based on your input and our 3D tools, together with the specialist you will create the perfect visual plan for your dream interior.

Step 4: Make the magic happen
Bring your dream interior to life by placing an order, or let all the knowledge you have gained sink in. The consultation is completely non-binding, so you are not obliged to do anything. Even afterwards, we are available free of charge for questions and are happy to think together with you.

When can I expect my order?
Delivery times vary per product. You will find the expected delivery time on the product page of the item you want to purchase. The delivery time starts from the moment your (down) payment has been processed. For all countries outside the BENELUX, Germany, and France, delivery is available on request – you will receive a custom price and delivery time.

What are the shipping costs?

Home accessories:

 - Netherlands: free delivery for an order amount of € 100. For an order amount under € 100, the shipping costs are € 4.95.

- Belgium: free delivery for an order amount of € 100. For an order amount under € 100, the shipping costs are € 4.95.

- Germany: free delivery for an order amount of € 100 or more. For an order amount below € 100, the shipping costs are € 6.95.

- Other countries within the European Union: free delivery for an order amount of € 100 or more. For an order amount under € 100, the shipping costs are € 9.95.

Exceptions exist for:

- Bulgaria, Greece and Hungary: free delivery for an order amount of € 100 or more. For an order amount under € 100, the shipping costs are € 14.95.

- United Kingdom, Switzerland and Norway: temporarily unavailable.

Furniture:

- Netherlands: top service delivery (€ 79).

- Belgium - Flanders: top service delivery (€ 99).

- Belgium - Brussels: top service delivery (€ 99).

- Belgium - Wallonia: top service delivery (€ 99).

- Germany - West (zone 1-2): door-to-door delivery (€ 200).

- Germany - East (zone 3-4): door-to-door delivery (€ 300)

- France - North (zone 1-2): door-to-door delivery (€ 200).

- France - South (zone 3-5): door-to-door delivery (€ 300).

- For orders from other countries, please contact service@festamsterdam.com for a personalized quote, including shipping costs and delivery time.

- United Kingdom, Switzerland and Norway: temporarily unavailable.

What does top-service delivery mean?
In the Netherlands and Belgium, our furniture is, in the absence of a lift, delivered up to the third floor. This means that we will carry your items not only up to your house, but also to the correct spot. We will unpack the items and neatly take all packaging material with us. Assembly (if applicable) is not included with your order and will need to be completed by you. 

Please note: it is very important to check in advance whether your order will fit through your door, hallways, elevator and/or stairwell. If the furniture does not fit through your door, you must provide a moving elevator to get your new item(s) into place via the window. In this case, make sure to measure the window before delivery.

In doubt if there is enough space to move your item into your house? Please consult The Perfect Fit Guide, where we detail how to measure your door frame and living space.

What does door-to-door delivery mean?
In European countries other than the Netherlands, Belgium, we will only deliver to your front door. Unlike top-service delivery, this does not include delivery into your house and removal of the packaging material. In case of door-to-door delivery, you must provide sufficient hands and/or a moving elevator yourself to get your new addition into place. In doubt if there is enough space to move your item into your house? Please consult The Perfect Fit Guide, where we detail how to measure your door frame and living space.

I ordered made-to-order furniture. What is the further order process?
After you have placed the order, you will receive an email within 1-2 weeks with the expected delivery time of the furniture to our warehouse. Once the furniture has arrived at the warehouse, we will send you the final invoice with a payment link. After payment of the final invoice, you will receive an email with which you can plan a suitable delivery time. 

Please note: Delivery appointments can only take place within the next 7 days after your final payment.

Can I also pick up my order in the FEST store or at your warehouse?
Unfortunately, it is not possible to have your order delivered to the store for pick-up or to collect it yourself from the warehouse.

I don't need my furniture(s) yet, can I already place my order and schedule a delivery for a later point in time?
If you would like to receive your order at a later moment (for example, due to a move), please email service@festamsterdam.com before ordering or contact our stores for assistance.

Once the furniture has arrived at our warehouse, we will send you the final invoice with a payment link (if applicable). Once you pay the final invoice, you can schedule your appointment for the delivery within the next 7 days. If this isn't convenient for you, please contact service@festamsterdam.nl as soon as you received the notification that your order has arrived at our warehouse.

Can I give my old sofa to the delivery people?
No, unfortunately we do not offer this service.

I need a moving elevator, can you arrange this for me?
No, unfortunately we do not offer this service. If you need a moving elevator it will need to be arranged by yourself, based on the delivery appointment you have scheduled.

I want to choose my delivery appointment, is this possible?
Yes, after your item has arrived in our warehouse and the final payment is done, you will receive an email from PostNL Extra@Home. This email will contain a link to a delivery calendar allowing you to schedule a convenient delivery time within the next 7 days. Extra@Home deliveries require someone to accept the package at your home, so make sure you or someone else will be present.

I would like to change my delivery address, is this still possible?That's no problem, as long as your order has not yet been processed for delivery. Please contact us at service@festamsterdam.com to change your address.

My order was delivered with signs of damage, what should I do? We’re very sorry to hear that your item was damaged. We would like to ask you to inform us of this within 48 hours of delivery via service@festamsterdam.com. Please provide us with photos of the damaged item, the packaging, the order number and the shipping label. We will take up the matter with our Logistics partner and we will search for a suitable solution together with you.

During delivery, damage was caused to my private property. What steps should I take?

In this case, it is important that any damage to your house, garden, or belongings is reported as soon as possible, within 48 hours, to the Extra@Home service of PostNL.

Call PostNL Extra@Home at: 088-2363764
Mon–Fri 08:00 – 20:00, Sat 09:00 – 18:00.

Take photos and detailed photos of the damage and send them to service@festamsterdam.com, including your order number.

We will combine the delivery or pickup information with your photos, after which our warehouse will submit the claim. The responsible department at PostNL will process the claim and provide a compensation proposal.

I purchased a home accessory in your webshop, but I want to return it. How does this work?
Report your return within 14 days via service@festamsterdam.com. Within 48 hours, our customer service will contact you to register the return. Please include the following information in your email:

• Order number
• Quantity, if applicable
• Reason for return

You will receive a completed return form and a return label (for shipments within the Netherlands) or a barcode label from our customer service to drop off your package at a PostNL parcel point.

The warehouse has 14 days to receive and inspect your return. We will refund the purchase amount within 14 days using the original payment method.

If you have not received a refund after 14 days, please contact service@festamsterdam.com.

I purchased a home accessory in your store and would like to return it. How does this work?You can return or exchange the item in-store within 14 days of purchase, provided it is undamaged, in the original packaging, and accompanied by the receipt.

I purchased a home accessory in your webshop and would like to return it to the store. How does this work?Thank you for making a purchase in our webshop. Unfortunately, it is not currently possible to return online purchases in our physical stores. You can return the item using the provided shipping label, and we will cover the return shipping costs.

I bought a rug / small piece of furniture in your webshop and want to return it. How does this work?We’re sorry that your FEST item didn’t meet your expectations. Please contact us at service@festamsterdam.com, and we’ll be happy to assist you with the return.

I have placed an order for home accessories and would like to cancel or change it. Is that possible?

We can modify or cancel an order within 30 minutes of placing it. Please contact us by phone for this. After this period, the order process is complete and, unfortunately, no changes can be made.

I have ordered a piece of custom-made furniture and would like to cancel or change it. Is that possible?
Canceling or changing an order for custom-made furniture is free of charge within 24 hours of placing the order. After this, it is unfortunately no longer possible to make a change or cancellation free of charge. In both cases, please contact us at service@festamsterdam.com.

Do you provide a warranty for your products?
We aim to ensure that you can enjoy your new purchase for an extended period. That's why we offer a 3-year warranty on all our products. This warranty covers manufacturing defects and any imperfections that may occur during normal use.

I purchased a FEST product from one of your retailers, but my product has issues. What should I do?
Please contact the reseller you have bought the item from. They will assist you and will contact us if needed.

I bought a FEST product on your website or in one of the FEST stores, but my product has issues. What should I do?
In this case, please send an email to service@festamsterdam.com. Describe the issue and, if possible, attach photos or a short video to illustrate the problem. Don't forget to mention your order number and the name under which the item was ordered.

It's possible that the issue is related to "normal wear and tear’ check our Care Guide for information about the product and maintenance advice. If you still have questions, please contact us at service@festamsterdam.com.

We strive to efficiently and quickly resolve any problems so that you can enjoy your FEST product(s).

What serves as the warranty document for my item?
The warranty document is the invoice with the order number. This document serves as proof of purchase and warranty. Please keep it safe for any warranty claims or inquiries about your purchase. The items covered under the warranty are listed in our terms and conditions.

How can I pay in your webshop?

In our webshop, you can choose to pay in full immediately, with your credit card or via iDEAL, Bancontact (Belgium), Paypal, SOFORT or Giropay (Germany), or in three instalments, via in3.

How does paying in instalments work?

If you choose to pay via in3 at checkout, the system will perform a quick data check. You then make your first instalment payment immediately, after which your order is dispatched. Within 30 days, you make the second payment and within 60 days, the third. The amount you pay is always one third of the total amount. In3 charges 0% interest and works without BKR registration, because you're sent a handy reminder with an iDEAL payment link for the second and third instalment, with no direct debit taking place. You can find more information and all terms and conditions on the in3 website.

How can I pay in your stores?

In FEST stores, you can pay by debit or credit card. We do not accept cash. Payment in instalments is not possible in our stores.

I want to order custom-made furniture, what are the payment terms?
You can buy custom-made furniture both in our stores and in our webshop. This requires a down payment of 25% of the total purchase amount, including delivery and any Protexx order costs. Once the furniture reaches our warehouse, you will receive the final invoice. The remaining 75% of the amount must be paid before delivery is scheduled. Once this payment has been made, our logistics partner will deliver the furniture to you.

I want to order in-stock furniture, what are the payment terms?

You can order in-stock furniture in our stores. You must then pay the full amount immediately, including delivery costs and the costs for any Protexx order.

Do you also sell FEST gift cards?

Unfortunately, we do not currently sell gift cards. If you choose to give a FEST item as a gift, but it's not entirely to your liking, the item can be exchanged within 14 days in its original packaging.

What do you do in terms of privacy protection?
FEST Amsterdam B.V. respects the privacy of all users of its website and ensures that the personal information provided is treated confidentially. When you provide us with your personal data or make a payment on our website, this is done through a secure connection. We have updated and secured our systems against intrusion, viruses, and other attacks. Your data is used by us to facilitate your orders as quickly and easily as possible. For more information, please read our complete privacy policy.

I am a retailer and would like to sell FEST products, is that possible?
We'd be happy to discuss the possibilities with you. You can contact us at sales@festamsterdam.com.

Do you also supply FEST furniture to the project market?
Please get in touch with us at sales@festamsterdam.com, and we can discuss the options together.

How can I contact the press department?
You can reach our press department at press@festamsterdam.com.