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Terms and conditions 

Article 1.  Definitions 

In these Terms and Conditions, the following terms shall have the following meanings: 

• The Entrepreneur: FEST Interior B.V. (hereinafter referred to as: "FEST"), acting as seller/contractor entering into or intending to enter into an agreement with the Customer; 
• Customer: the purchaser/client or any party entering into or intending to enter into an agreement with FEST, irrespective of whether acting in the course of a profession or business; 
• Business Customer: the Customer acting in the course of a profession or business; 
• Consumer: the Customer not acting in the course of a profession or business; 
• Delivery: the actual offering of the purchased products and/or semi-finished products to the Customer, or the performance of the agreed services; 
• Completion: making available the products and/or the work, as agreed; 
• Custom Made: products manufactured according to the specifications of the Customer, which are not prefabricated and are produced on the basis of an individual choice or decision of the Customer; 
• Express Stock: products prefabricated and held in stock by FEST; 
• Distance Contract: an agreement concluded with a Consumer whereby, up to and including the conclusion of the agreement, exclusive use is made of one or more means of distance communication, as referred to in Article 6:230g paragraph 1(e) Dutch Civil Code, such as an order placed via the web shop; 
• Off-Premises Contract: a contract concluded with a Consumer otherwise than on FEST’s business premises, as referred to in Article 6:230g paragraph 1(f) Dutch Civil Code, such as at trade fairs; 
• Assembling/installing: the putting together and setting up of the product or components thereof;; 
• Terms and Conditions: these General Terms and Conditions of Sale and Delivery of FEST. 
• Identity of the Entrepreneur 

- Company name: Fest Interior B.V. 

- Trading name(s): FÉST 

- Registered office: Schoot 2, 1551 NB Westzaan 

- Telephone number: +31 (0)20 808 5347 

- Availability: Monday to Friday from 09:00 to 17:00 

- Email address: service@festamsterdam.com, or for business: sales@festamsterdam.com 

- Chamber of Commerce number: 94749957 

- VAT number: NL 866880653 B01 

Article 2. Applicability of these Terms and Conditions 

2.1 These General Terms and Conditions of Sale and Delivery of FEST apply to all requests for quotations, offers, agreements, and deliveries relating to the sale and purchase of products and/or services by FEST to Customers. 

2.2 The applicability of any general (purchasing) terms and conditions of the Customer is hereby expressly rejected, unless otherwise expressly and in writing agreed upon in a document signed by both parties. 

2.3 Deviations from and additions to these General Terms and Conditions shall only be valid if expressly confirmed in writing by FEST. 

2.4 All provisions contained in these General Terms and Conditions are also stipulated for the benefit of all directors of FEST and all persons employed by FEST or engaged by FEST in the performance of the agreement. 

 Article 3 Offers and agreements 

3.1. The offer or quotation is valid for the period stated in the offer or quotation or while stocks last. 

3.2 FEST is entitled to use third parties, such as carriers/resellers, in the execution of the agreement. All 

rights and claims stipulated in these terms and conditions and any further agreements for the benefit of 

FEST shall equally apply to third parties employed/involved by FEST. 

Artikel 4 The contract) (for off-premises contracts or distance contracts, see Article 14)  

The deposit 

4.1 FEST shall be entitled to require a down payment upon conclusion of an agreement. FEST shall be free to determine the percentage of the down payment. In certain cases, such as for custom-made products and/or products from stock, FEST may require full advance payment of the purchase price. 

4.2 Price increases as a result of changes in the prices of raw materials, wages, import duties, taxes or other 

external costs (whether or not as a result of exchange rate changes) may be passed on to business 

customers, without prejudice to the provisions of Article 4.4. FEST will inform the business customer of 

such a circumstance as soon as possible. 

4.3 The following provisions apply in the case of price increases vis-à-vis the consumer occurring after the conclusion of the contract but before delivery (subject to the provisions of Article 4.4): 

• Price increases due to VAT increases and other legal measures can always be passed on; 
• Other price increases within three months after the conclusion of the agreement may not be 

passed on; 

•  Other price increases after three months after the conclusion of the contract may be passed on if it 

is stipulated that the delivery will take place more than three months after the purchase, whereby 

the consumer is not entitled to dissolve the contract. FEST shall inform the consumer in good time 

of the reasons for the price increase. 

4.4 Price reductions after the conclusion of the agreement, such as clearance sales, liquidation sales, promotional campaigns, or discounts on showroom models, shall not entitle the Customer to a price reduction. 

Retention of Title 

4.5 FEST shall retain ownership of the sold products until the Customer has fully paid the price (and any additional costs). The Customer is obliged to handle the products with due care. The Customer is not entitled to transfer the products to third parties, to pledge them, to lend them, or to remove them (or have them removed) from the premises where they were delivered until full payment has been made. In the event of default of payment, FEST shall be entitled to repossess the products. In such case, the Customer shall grant FEST access to the relevant location to retrieve the products. 

4.6 FEST shall be entitled to terminate the agreement in whole or in part extrajudicially, without notice of default, in the event of the Customer’s bankruptcy, suspension of payment, or statutory debt restructuring. 

Security from Customers 

4.7 In agreements with Customers, FEST shall be entitled to require sufficient security for the fulfillment of payment obligations before commencing or continuing performance of the agreement. 

Compensation in respect of Customers 

4.8 FEST shall never be obliged to pay any compensation other than as expressly provided for in these Terms and Conditions. FEST shall not be liable for other direct or indirect damage, including but not limited to third-party damage, loss of profit, or consequential damage. 

 Article 5. Delivery 

5.1 The delivery term given by FEST is an estimate. Specified (delivery) terms are not considered to be strict 

deadlines, unless this has been expressly agreed in writing. 

5.2 If the estimated delivery term is not adhered to, the customer is obliged to give FEST another opportunity to 

deliver. The additional delivery term is never longer than the original delivery term and is a maximum of one 

month. Any price increases during this period may not be passed on to the customer. 

5.3 If the additional term is exceeded, the customer may dissolve the agreement without notice of default or 

judicial intervention being required and/or request compensation. 

5.4 If the additional delivery term is exceeded, FEST shall not be liable for any form of consequential damage in 

the case of an agreement with a business customer. 

In the case of a contract with a consumer, FEST must refund all payments received from the consumer immediately if the additional delivery term is exceeded, unless the parties make further (delivery) arrangements. 

5.5 If FEST requires information from the customer for the execution of the contract, or if (partial) advance 

payment has been agreed on, the delivery term shall not commence until FEST has received the correct 

and complete information or the advance payment, as the case may be. 

5.6 Delivery to the customer shall take place in the manner indicated by FEST during the purchase process and 

at the address indicated by the customer during the conclusion of the agreement. If the delivery is delayed 

by circumstances that are attributable to the customer (for example, the absence of the customer or their 

representative at the time of delivery) then the delivery term is extended. Responsibility for the delivered 

products passes to the customer at the moment of delivery. 

5.7 If the customer refuses a delivery, FEST may charge the resulting costs to the customer, unless the 

delivered product is defective. In addition, in the event of refusal, FEST is entitled to terminate the contract, 

without prejudice to its right to claim full compensation. 

5.8 The customer shall inform FEST of any special circumstances requiring, for example, the use of a removal 

lift. The customer shall bear the costs and risk of the use of special equipment or services, such as removal 

lifts or glaziers. Even if the customer has not provided this information, the costs of the use of special 

equipment or services are at the customer's expense. 

5.9 The customer shall ensure that the place of delivery is easily accessible and available on time and that 

every effort is made to facilitate a smooth handover/delivery. If a product cannot pass through the 

stairwell/window/door, the costs involved will be at the customer's expense and risk. 

5.10 If the execution of the handover/delivery is delayed due to circumstances such as those mentioned in this 

article, the customer shall compensate FEST for the damage (including additional delivery and/or transport 

and/or storage costs) incurred as a result, if these circumstances can be attributed to the customer. 

5.11 The customer cannot oblige FEST to perform work that is contrary to ARBO regulations (occupational 

health and safety legislation). 

Article 6. The storage of products 

6.1 If the products are offered on the agreed delivery date but are not taken delivery of and there is no question 

of a flawed delivery, FEST shall make a second delivery within a reasonable period of time. Article 5.10 shall then apply. 

6.2 If the second delivery is not accepted either, FEST may: 

1. claim fulfilment of the agreement and charge further demonstrable damage and reasonable costs 

to the customer (as indicated in Articles including but not limited to 5.10 and 6.1); 

1. keep the products in storage and charge the storage costs to the customer. 
2. If the products to be delivered have not yet been purchased by the customer after the situation referred to in a or b, FEST may regard the agreement as cancelled in accordance with the arrangement in Article 9. In addition to the cancellation costs, FEST may also charge the incurred storage costs to the customer (based on the dimensions of the furniture, rounded up to the full calendar month). 

6.3 If the products have been paid for by the customer, FEST shall keep the products in storage for a maximum of three months, charging the customer reasonable internal or external storage costs.  

6.4 If the customer still fails to take delivery after three months, the agreement shall be considered cancelled and FEST may, in addition to the cancellation fee referred to in Article 9, charge reasonable internal or external storage costs. 

6.5 The customer may also expressly agree a longer storage period with FEST; the costs involved shall be borne by the customer. 

6.6 The risk of fire and damage during storage shall be covered by the storage company's insurance or by FEST. 

Article 7. Transport, damage upon delivery and the right of complaint/obligation to complain 

7.1 In principle, the transport of the products within the Netherlands is included in the price, except in the case 

of take-home items or if something else has been agreed. 

7.2 Complaints regarding the execution of the contract or damage to the customer's property caused by 

(employees of) FEST must be fully and clearly described and submitted to FEST. This must be done in a 

timely manner and in writing (stating the order number/invoice number, name and address details and if 

possible including photographic evidence), preferably by sending an email to service@festamsterdam.com or 

otherwise by sending the information to the postal address stated on the invoice. 

7.3 If, on delivery, damage to the goods delivered or to customer's property is found to have occurred, the 

customer shall state this on the delivery note. If there is no opportunity to detect any damage upon delivery, 

the customer will note this on the delivery receipt. The customer must report any visible damage to FEST 

within two working days at the latest. If FEST has not received notification of any other (non-visible) 

damage within fourteen days of delivery, it will be assumed that the products have been delivered 

undamaged and/or that no damage has been caused by FEST to customers' property. 

7.4 If the customer arranges the transport himself, he must, after delivery but before transportation, check, 

insofar as possible, that the products are undamaged and complete. 

7.5 In the event of damage, the customer shall give FEST or the service engaged by FEST the opportunity to 

inspect and assess the damage. The customer shall also cooperate in the delivery of the missing goods, in 

the repair of the delivered goods or in their replacement by or on behalf of FEST in accordance with the 

provisions of Article 12 of these Terms and Conditions. The business customer cannot demand a 

replacement if the deviation from the agreement is too minor to justify this. In the case of consumers, FEST 

is not obliged to repair or replace the delivered goods if repair or replacement is impossible or cannot be 

demanded from FEST. 

7.6 Consumer complaints that arise only after delivery during use shall be reported in writing to FEST as soon 

as possible, but no later than two months after discovery. 

7.7 The delivered product is deemed to be in compliance with the agreement and therefore deemed not to be 

defective resulting from normal use in the following cases: 

● a difference in sitting comfort (harder or softer) between intensively and less intensively used parts 

of seat and back cushions; 

● a difference in sitting comfort as a result of unavoidable structural differences, such as in the case 

of furniture including but not limited to corner pieces, chaises longes and movable seating 

components, as compared with normal seating components; 

● the formation of creasing in all upholstered furniture, regardless of the type of upholstery; 

● loose cushions which were previously stitched rigidly to the furniture or are attached with zippers 

and which have been pulled on or lifted out; 

● upholstery with stripes or patterns that would never be 100% straight;upholstery with an 

alternating pattern direction invariably leading to shadowing ('spotting' or 'shading'); 

● the direction in which the fabric is upholstered results in colour nuances, for example in the case 

of corner pieces; 

● the chosen upholstery exhibits pilling, e.g. due to friction with a garment and/or fleece; 

● the chosen upholstery contains or consists of cotton or linen and has the characteristic properties 

of creasing, flattening, discolouration and/or susceptibility to shrinkage; 

● a colour difference in furniture with the same upholstery or finish due to the furniture being 

produced by different manufacturers or ordered at different times, including in the case of repeat 

orders of previously purchased identical furniture; 

● the chosen leather, which may be a sanded or buffed leather, over time and depending on its use, 

exhibits a form of 'patina' in certain areas, or the leather exhibits scar tissue, skin creases or 

colour variations/discolouring, which are characteristics of the material; 

● furniture has become moist with (bodily) fluid, such that clothing dye has bled onto light-coloured 

upholstery made of fabric, microfibre, synthetic leather or leather; 

● wood becomes warped due to its inherent qualities; 

● furniture that is made of old wood or has a distinctly rustic character. The knots have not been 

filled and the undulation in the wood's surface has not been smoothed out. Distinct colour 

differences may be exhibited between the various parts of the furniture. 

● discolouration of furniture upholstery resulting from warmth and/or sunlight. 

● deviations in the model or colour in the case of furniture made partly or completely of solid wood, 

due to being manufactured artisanally. Partly solid-wood furniture pieces are made of solid wood 

and veneered parts such that colour differences may occur. They can become warped due to 

warmth or air humidity. The contraction and cracking of the wood is part of the character of the 

product. 

● seat and back cushions with down and/or foam-flake padding should preferably be fluffed daily. 

● pillows that are stitched securely to the furniture or attached with zippers cannot be pulled on or 

lifted out. 

7.8 Failure to submit the complaint in a timely manner will result in the customer losing their rights in this area  

Article 8. Payment 

8.1 FEST shall at all times be entitled to require partial advance payment or to deliver cash on delivery. 

8.2 The general payment condition is payment prior to delivery (cash, debit card, or bank transfer). The Customer may also ensure that the amount has been credited to FEST’s bank account prior to delivery. 

8.3 If payment is made on account, the invoice amount shall be paid within thirty (30) days of receipt of the invoice, unless otherwise agreed in writing, without the Customer being entitled to any discount or set-off. 

8.4 If the Customer fails to pay on time and in full, the Customer shall be in default without further notice of default. Nevertheless, FEST shall send a payment reminder after the expiry of the payment term, indicating the Customer’s default. FEST shall provide the Customer with the opportunity to pay within fourteen days of receipt of the reminder and shall inform the Customer of the consequences of failing to do so. 

8.5 After this additional period, FEST shall be entitled to recover the outstanding amount without further notice of default. Any (collection) costs incurred shall be borne by the Customer. Extrajudicial collection costs shall be charged in accordance with the “Decree on Compensation for Extrajudicial Collection Costs.” Such collection costs shall be as follows: a maximum of 15% over outstanding amounts up to €2,500; 10% over the next €2,500; and 5% over the next €5,000, with a minimum of €40. The entrepreneur may, in favor of the Consumer, deviate from these amounts and percentages. 

8.6 FEST shall be entitled to charge statutory interest to Customers if payment has still not been made after the fourteen-day period referred to in Article 8.4. Interest shall be calculated from the term stated in Article 8.3 until full payment. For Business Customers, FEST shall be entitled to charge statutory commercial interest after the term stated in Article 8.3. 

Suspension of Payment Obligation 

8.7 In case of complaints, the Customer shall be entitled to withhold only that part of the invoice which corresponds proportionally to the content and seriousness of the complaint. FEST shall not be entitled to claim this part of the invoice if the complaints are justified. The remaining part of the purchase price must still be paid by the Customer within the payment term. 

 Article 9. Order change or cancellation 

9.1 Once FEST has confirmed the order (of a custom-made product), the customer can cancel the order free of charge within 24 hours after the order date. Thereafter, the customer may only change or cancel the order with the consent of FEST. If FEST has already incurred costs or must incur costs as a result of the change or cancellation, FEST is entitled to charge these to the customer. The following applies in such cases; 

Cancellation within the indicated delivery period is only possible subject to payment of 50% of the total order amount as a cancellation fee, to compensate for costs already incurred and lost sales. After the delivery period has elapsed, cancellation shall no longer be possible without full payment. 

9.2 The percentages referred to in paragraph 1 are fixed, unless FEST can prove that the damage it has incurred is greater. 

9.3 Cancellation must be made in writing. 

9.4 In the case of an off-premises or distance contract relating to products from Express stock, the consumer 

does not have to pay any cancellation costs if they exercise the right of withdrawal as laid down by law and 

in Article 14 for this method of sale. 

 Article 10. Possibility of suspension and dissolution 

10.1 In addition to the provisions of Article 11 (force majeure) and Article 14 (right of withdrawal), FEST shall be 

entitled to (partially) suspend the performance of its obligations under all agreements existing between the 

parties or to dissolve these agreements in whole or in part without any notice of default or judicial 

intervention being required: 

● if the customer is in default or FEST has good reason to fear that the customer will not fulfil their obligations or will not fulfil them in full and/or on time; 

● in the event of liquidation, (application for) a moratorium, bankruptcy or debt restructuring or any other circumstance as a result of which the customer can no longer freely dispose of their assets; 

● if circumstances arise as a result of which fulfilment of the agreement is impossible or continued unaltered maintenance of the agreement cannot reasonably be required of FEST. 

10.2 Moreover, in the cases mentioned under 10.1, all possible obligations of the customer shall become 

immediately due and payable and FEST shall not be obliged to pay any compensation. The latter does not 

apply in the event of dissolution on the grounds of circumstances that cannot be attributed to the customer. 

 Article 11 – Impossibility of Performance Due to Force Majeure 

11.1 In the event of force majeure, FEST shall be entitled to suspend its obligations under the agreement in whole or in part for the duration of the circumstance causing the force majeure, or to dissolve the agreement in whole or in part, without the Customer being entitled to any compensation. 

11.2 Circumstances of force majeure include, but are not limited to: strikes, lockouts, fire, water damage, natural disasters, external emergencies, mobilization, war, restrictions on import or export traffic, government measures, epidemics, pandemics, delays in the supply of raw materials or components, insufficient labor, default by suppliers, as well as any circumstance that obstructs normal business operations and as a result of which it cannot reasonably be expected of FEST to fulfill its obligations under the agreement. 

11.3 If the state of force majeure continues for longer than two months, both parties shall be entitled to dissolve the agreement, in whole or in part, with respect to the products affected by force majeure, without any obligation to pay compensation. 

11.4 If FEST is forced to incur additional costs due to force majeure in order to fulfill its obligations, FEST shall be entitled to charge these costs to the Customer. 

11.5 Insofar as FEST has already partially fulfilled or will be able to fulfill its obligations under the agreement at the time force majeure occurs, FEST shall be entitled to invoice the already performed or to be performed part separately. The Customer shall be obliged to pay this invoice as if it concerned a separate agreement. 

 Article 12. Compliance and warranty 

12.1 The products to be delivered by FEST comply with the usual requirements and standards that can reasonably be set for them at the time of delivery and for which they are intended during normal use. If these expectations are not met and the customer has a timely complaint under Article 7, FEST has the choice to replace the product in question, to ensure repair or after termination to refund the invoiced amount plus paid shipping costs or to grant a price reduction. Where it cannot be shown that the warranty was provided as a result of use not corresponding to the intended purpose, it shall be provided in accordance with the following system: 

•  Until one year after the invoice date: the costs of repair or replacement, including freight and travel 

costs, shall be borne in full by FEST; 

• One year and up to two years after the invoice date: FEST will pay 2/3 of the repair or replacement 

costs, including freight and travel costs; 

• After two years and up to three years after the invoice date: 1/3 of the costs of repair or 

replacement, including freight and travel costs, will be borne by FEST. 

12.2 When using the product outside the Netherlands, the customer themselves must verify whether the products are suitable for use there. 

12.3 If the customer has moved abroad, the shipping costs will be reimbursed on the basis of the original delivery address. 

12.4 All information, models and illustrations concerning colours, materials, dimensions and finishings are considered as indications. Deviations from this cannot constitute a reason for complaint, rejection, discount, dissolution of the agreement or compensation if these deviations are of minor significance or if the deviations are acceptable from a technical point of view in accordance with applicable, customary standards or commercial practice. 

12.5 According to the law, the customer must prevent and limit their loss/damage insofar as possible. 

12.6 No warranty conditions apply to the sale of a showroom model or sample sales; the customer explicitly 

accepts the product in the condition in which it is found at the time of purchase. 

12.7 No warranty is given in the situations as described in Article 7.7, such as in the cases of glass/glass furniture, 

high-gloss furniture, the touching of feet/wheels/pads on the underside of the product against the floor of 

the customer, batteries and normal wear and tear 

Article 13. Liability 

13.1 FEST is not liable for damage caused 

• by incompetent/irregular use of the goods supplied or by their use for a purpose other than that 

for which they are suitable according to objective criteria (including sliding furniture instead of lifting it, such that the furniture's joints weaken, loosen or even break off); 

• Due to FEST acting based on incorrect or incomplete information provided by or on behalf of the customer; 
• by third parties who are involved in the execution of the agreement at the request or with the consent of the customer; 
• by materials or services supplied by third parties at the request or with the consent of the customer or attached to the delivered goods by the customer or with which the delivered goods are treated (not under the terms of the agreement); 
• by misunderstandings, damage, delays or improper registration of orders and communications as a result of the use of the internet or any other (electronic) means of communication. 

13.2 The protection of floors is the responsibility of the customer. The customer must first check the underside of the furniture, in particular the feet/wheels/pads, for correct fastening and suitability for the floor. The customer must regularly check the tread and fixing points of mounted wheels and replace or tighten them if necessary. 

13.3 A customer who, against the express advice of FEST, nevertheless wishes FEST to perform certain work, perform services or adapt/treat products, shall be liable for the damage caused by this. 

13.4 Only direct damage and damage attributable to FEST shall be eligible for compensation. Liability for indirect damage including, but not limited to, consequential damage, loss of profit, destroyed or lost data or materials, or reduced revenue is expressly excluded. In the case of a consumer purchase, this restriction does not extend beyond that which is permitted pursuant to Section 7:24 Subsection 2 of the Dutch Civil Code. 

13.5 To the extent that FEST is liable for compensation for damage, such compensation shall be limited to a maximum of the invoiced amount relating to the relevant delivery or partial delivery. In the case of orders with a processing period of more than three months, the liability referred to here shall be further limited to a maximum of the invoiced amount over the last three months. In all cases, the amount of the claim shall at all times be limited to a maximum of the amount that the FEST insurer will pay FEST in the event of a claim. 

13.6 The customer indemnifies FEST against claims from third parties who suffer damage in connection with the execution of the agreement and whose cause is attributable to the customer. 

13.7 The limitations referred to in Articles 13.1 and 13.4 up to and including 13.6 shall not apply if the damage is due to intent or gross negligence on the part of FEST or its (executive) employees. There may be product liability towards a consumer in the sense of Book 6, Part 3, Section 3 of the Dutch Civil Code. 

Article 14. Distance contracts and off-premises contracts 

The Agreement 

14.1 If the customer has accepted the offer from the FEST web shop by electronic means, FEST will confirm 

receipt thereof by electronic means. As long as this has not yet been done, the consumer can dissolve the contract. 

14.2 If the agreement is concluded electronically, FEST shall take appropriate technical and organizational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the customer is able to pay electronically, FEST will observe appropriate security measures. 

14.3 FEST may – if the law permits – investigate whether the customer can fulfil his payment obligations and whether there are circumstances that are important for the responsible conclusion of the contract. If this investigation yields to a good reason not to enter into the agreement, FEST may refuse an order or request, stating its reasons, or impose special conditions. 

14.4 FEST shall send the following information no later than at the time of delivery of the product and/or service: 

1. the FEST email address to which the consumer can address his or her complaints; 
2. the conditions under which and how the customer may exercise the right of withdrawal or a clear indication of exclusion from the right of withdrawal as applicable to business customers; 
3. information about warranties and existing after-sales service; 
4. the price of the product or service including taxes, any delivery costs and the method of payment, delivery or performance of the contract; 
5. if the consumer has a right of withdrawal, the withdrawal form. This information must be able to be stored and consulted by the consumer. Right of withdrawal in the case of products from Express stock 

 Right of withdrawal in the case of products from Express stock 

14.5 The consumer may dissolve an agreement relating to the purchase of a product from Express stock within a cooling-off period of up to 14 days without giving any reason. This right of withdrawal explicitly does not apply to products that are custom-made or personalized by the consumer (see Article 14.22). FEST may request the reason for withdrawal, but may not oblige the consumer to reveal it. 

14.6 The cooling-off period referred to in Article 14.5 commences on the day after the stock product has been received by or on behalf of the consumer, or: 

1. if the consumer has ordered more than one product in the same order, the day on which the last product is received from stock by or on behalf of the consumer. FEST may – if it has clearly informed the consumer of this before the ordering process – refuse an order for several products with different delivery terms; 
2. if the product is to be delivered in several consignments or components, the day on which the last consignment or component was received by or on behalf of the consumer. 

Obligations of the consumer during the cooling-off period 

14.7 During the cooling-off period, the consumer shall treat the product and its packaging with care. The consumer shall only unpack or use the product as necessary to determine the nature, characteristics and operation of the product. The consumer may handle and inspect the product as they would be allowed to do in a shop. 

14.8 If the consumer goes further than described in Article 14.7, then they are liable for the depreciation of the product's value. 

14.9 The consumer shall not be liable for any depreciation in the value of the product if FEST has not provided them with the obligatory information on the right of withdrawal before or at the time of concluding the contract.  

Exercise of the right of withdrawal by the consumer and its costs 

14.10 If the consumer exercises their right of withdrawal they shall notify FEST within the cooling-off period by 

means of the withdrawal form or by other unambiguous means. 

14.11 As soon as possible, but within fourteen days of the day after this notification, the consumer shall return the 

product or hand it over to FEST or to an authorised representative of FEST. This is not necessary if FEST 

has offered to collect the product itself. The consumer will have returned on time if they return the product 

before the cooling-off period has expired. 

14.12 The consumer shall return the product with all the delivered accessories, insofar as possible in the original 

condition and packaging, and in accordance with the reasonable and clear instructions provided by FEST. 

14.13 The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the 

consumer. 

14.14 The consumer shall bear the direct costs of returning the product in the case of a distance contract and in 

the case of an off-premises contract, unless otherwise agreed. 

14.15 If the consumer withdraws after first having expressly requested the commencement of the performance of 

the service during the cooling-off period, the consumer shall pay for the work performed up until the 

moment of withdrawal. 

14.16 The consumer shall not bear any costs for the performance of services if: 

1. FEST has not provided the consumer with the information required by law regarding the right of withdrawal, the reimbursement of expenses in the event of withdrawal or the withdrawal form; or  
2. the consumer has not expressly requested that the service be performed.  

14.17 In the event of withdrawal, all supplementary agreements shall be dissolved. 

Obligations of FEST in the case of withdrawal 

14.18 If FEST allows withdrawal by the consumer by electronic means, it shall immediately upon receipt send an acknowledgement of receipt. 

14.19 FEST shall reimburse all payments made by the consumer, including any charged delivery costs, no later than fourteen days after the day of withdrawal. FEST may delay reimbursement until it has received the product, unless FEST collects the product itself or the consumer proves that they have returned the product. In the event of partial return, partial payment will be made. 

14.20 FEST shall use the same means of payment for the refund as the consumer has used, unless otherwise 

agreed. Reimbursement shall be free of charge to the consumer. 

14.21 If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, 

FEST shall not be required to reimburse the extra costs for the more expensive method. 

Exclusion from the right of withdrawal 

14.22 FEST excludes the following products and services from the right of withdrawal: 

• Service agreements, after full execution of the service, but only if: 

1. the performance of the service was initiated by the consumer's express prior consent; and 

2. the consumer has declared that he loses his right of withdrawal once FEST has fully performed the contract. 

•  Products manufactured to consumer specifications, which are not prefabricated and which are made on the basis of an individual choice or decision by the consumer or are clearly intended for a specific person. 
• Sealed products which, for reasons of health protection or hygiene, are not suitable for return and which have been broken after delivery. 
• Products that after delivery are by their nature irrevocably mixed with other products. 

Article 15. Intellectual Property Rights 

15.1 All intellectual property rights, including but not limited to copyrights, trademark rights, design rights, trade names, domain names, logos, designs, drawings, images, photographs, and product names, relating to the products, services, or other materials provided by FEST, shall exclusively vest in FEST or its licensors. 

15.2 The Customer is not permitted, without prior written consent from FEST, to use, reproduce, disclose, make available to third parties, or otherwise exploit the intellectual property rights referred to in paragraph 1, except as necessary for normal use of the delivered items. 

15.3 Under no circumstances is the Customer entitled to use FEST’s intellectual property rights in a manner that constitutes misuse or may cause deception. 

15.4 If the Customer acts in violation of this provision, FEST shall be entitled to demand immediate cessation of use and to claim full compensation for damages. 

Article 16. Dutch law and forum of jurisdiction 

16.1 This agreement is exclusively governed by Dutch law, even if an obligation is performed abroad in whole or in part or if the customer is domiciled there. The applicability of the Vienna Sales Convention is expressly excluded. 

16.2 In the event of disputes, the court in Haarlem shall have exclusive jurisdiction, unless the law prescribes otherwise by way of mandatory provision. 

16.3 Parties shall only appeal to the court after they have made every effort to resolve a dispute in mutual 

consultation. 

Article 17. Other provisions 

17.1 The Dutch-language version of the General Terms and Conditions shall always be decisive for the explanation thereof. 

17.2 Changes and/or additions to these General Terms and Conditions are only valid and applicable if they are made in writing. If FEST makes use of additional conditions or provisions that conflict with these general conditions, the validity and applicability of the other provisions of these General Terms and Conditions shall remain unaffected.